Frequently Asked Questions

What do I need to provide in order to submit a project?

When you submit a project, we ask for the following: room dimensions (including floor dimensions, ceiling height, and width and height of any windows and doors), dimensions and pictures of any furniture pieces you're planning to keep, current photos of your room, and inspirational images. In projects with light decor needs, we can sometimes get by without all of the dimensions, but current photos of the space and inspiration images are requirements for all projects before we can begin.

What's the best way to measure my space?

Using a tape measure, measure the distance from one corner of your room to the other, being sure to keep the tape measure parallel to the wall. You should also measure any windows or doorways so we can create an accurate floor plan. We also recommend checking out the app RoomScan Pro if you have an iPhone.

I do not own a tape measure. Is there another way to get my room's dimensions?

If you have an iPhone, there is a nifty app called RoomScan Pro that can get these dimensions for you without the use of a tape measure. This can make the process very simple but it will be even easier if you watch this short video tutorial showing how to use the app.

I want to keep some of my existing furniture. Can you incorporate it into your design?

Of course! In fact, we do this all of the time. We ask for photos and dimensions of any items that you are keeping, so that we can incorporate them into your design. We work on rooms ranging anywhere from a blank slate to fully furnished rooms that just need a refresh with accessories and artwork.

How long does the whole process usually take?

The design process usually takes around 8-10 weeks. Because we communicate with you at each step of the design process, this timeline can vary based on your response time. Once the design is complete and your items have been ordered, it typically takes 2-3 weeks for the items to arrive at your doorstep.

I don't live in the United States. Can I still submit a project?

As much as we'd love to work on a design for you, we're currently not set up to work on international design projects.

I'm a renter. Does a design package still make sense for me?

Absolutely! We can work on your space whether you rent or own. Renters may be limited on more permanent changes such as painting walls, but we can still provide a unique design with new furnishings and accessories.

My new home is under construction. Can I still submit a project?

Yes! We like to get involved as early as possible. Even if you are not yet ready to purchase furniture, we love to give advice on finishes and paint colors - details that usually come into play during the construction phase.

What if I don't like any of the furniture in the style quiz?

You can provide links to Pinterest and Houzz boards that help represent your style. You'll have to complete the quiz first, so please select at least one item, even if you don't like it, and then let the team know the boards you link to better represent your taste. We want to make sure you love your design and will work with you until we understand what you're looking for.

Can NousDecor help with my remodel?

We love to get involved early in the construction process so we can suggest finishes that we think would look great with your design. However, we can't help with any construction or remodeling plans.

I love my design! How do I purchase the items the design team suggested?

NousDecor handles all purchasing for you. Just tell us which items you are interested in, and we will place the orders and get them on their way to you!

Do I have to purchase everything at once?

No. If you would prefer to buy a few items at a time, you can select those items during checkout, but can always come back to your project page later to buy the other items recommended in your design.

What if I'm not ready to purchase anything yet?

There is no obligation to buy the items recommeded in your design, and you can always come back to the project at a later date to make any purchases.

Do you offer financing?

What if I don't like the first design that you send back to me?

Our team doesn't stop at one design. We will keep designing until you are satisfied. Send us your honest feedback, and we'll take it into account when putting together the next iteration. Our Plus design package includes five design iterations, and our Premium package includes unlimited iterations.

What happens if I don't like an item once it arrives?

If an item just doesn't look as fabulous as you expected, let us know. We will work with you to make the return process as easy and seamless as possible. Just let us know if you would like to return an item, and we will send you a return shipping label and instructions.

What happens if my furniture arrives damaged?

We don't want to leave you with damaged furniture. Let us know as soon as the item arrives if something is wrong, and we'll work out a return or exchange.

Can you help me with installation?

We will provide recommendations for local services that can help with installation, painting, and any of the hard work that you may not be able to do by yourself. We also recommend TaskRabbit if it is available in your area.

My budget has changed. What should I do?

No problem! If your budget changes, we can adjust our design to make it work. Remember that we also offer a great financing program through Affirm.

Can I put my project on hold? If so, for how long?

Your project can stay on hold indefinitely. We do not have any time restrictions. Be sure to check back in when you're ready to resume.